Here at Heartfelt Traditions, we value your satisfaction and are committed to providing excellent customer service. Whether you have questions about our products, need assistance with an order, or want to learn more about our process, our dedicated customer care team is here to help.

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Contact Information:

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(Our normal operating hours are as follows, any communication outside said hours may result in a slower response than usual.)

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Monday-Friday 8 A.M. - 5 P.M. CST 
 

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• Email: For any inquiries or assistance, please email us at Heartfelttraditionsretail@gmail.com or by using the chat bubble located in the bottom right of your screen. We strive to respond to all emails within a 24-hour time period. 

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FAQs:

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If you have a quick question, such as the following, you might find the answer(s) in our frequently asked questions section:

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1. How do I care for my handmade pottery?

2. What payment methods do you accept?

3. Can I customize an order?

4. Do you ship internationally?

5. What is your return and exchange policy?

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For more FAQs, please visit our dedicated FAQs page here.

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Order Assistance:

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If you need assistance with an existing order, please have your order number ready and contact us via email or phone. We're here to ensure your order experience is smooth from start to finish.

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Custom Orders:

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Interested in a custom piece? Our artisans are skilled at creating unique pottery pieces tailored to your preferences. Contact our customer care team to discuss your ideas, and we'll guide you through the process.

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Feedback and Suggestions:

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Your feedback is valuable to us. Whether you have a suggestion for improvement or simply want to share your experience, we encourage you to reach out. We're always looking for ways to enhance our products and services to better serve you.

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Connect With Us:

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Stay updated on new products, promotions, and more by following us on social media:

• Facebook: https://www.facebook.com/heartfeltpotteryms

• Instagram: https://www.instagram.com/heartfelt_traditions/

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About Us:

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Learn more about our story, our artisans, and our commitment to quality craftsmanship on our About Us page here.

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Thank you for choosing Heartfelt Traditions, and we look forward to serving you and providing you with beautiful, handmade pottery that enriches your life.

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